Privacy Policy

Joona values your privacy and is committed to protecting your personal information. This Privacy Policy outlines what personal data we collect, how we use it, who may access it, and your rights concerning your personal information.

By accessing or using our website, www.joona.pk, you accept the practices described in this Privacy Policy and our Terms of Use.

1. Scope of Policy

This Privacy Policy applies solely to information collected through our website. It does not cover third-party websites that may be linked to our platform. We encourage you to review the privacy policies of those third parties before submitting any personal data.

2. Collection of Personal Information

We may collect your personal information in various ways, including (but not limited to) when you:

Create an account on our website
Place, exchange, return, or cancel an order
Contact customer service or submit an inquiry
Sign up for newsletters or promotional material
Participate in contests, surveys, or promotions
Apply for employment
Interact with us via social media
Engage with any other website features that require user information

Information we may collect includes:

Name
Email address
Phone number
Shipping and billing addresses
Payment details (processed securely via our Payment Service Providers)
Preferences, feedback, and other voluntarily submitted information

We may also collect technical data through tools like Google Analytics, such as:

IP address
Device identifiers
Browser type and version
Cookie data
Referring URLs and interaction with site content

3. Use of Personal Information

Your data helps us:

Process and fulfill orders
Communicate order status and updates
Provide customer support
Improve our products and website experience
Send promotional messages (if you’ve opted in)
Conduct research and analysis

We do not share your card details with third parties except as necessary to process payments through secure channels.

4. Communications & Marketing

We may send you promotional emails and newsletters if you subscribe to them. You can unsubscribe at any time by clicking the link in the email or contacting us at bejoona9@gmail.com.

By providing your mobile number, you also consent to receive SMS updates from us. You may opt out of these messages at any time by contacting us.

5. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your browsing experience and gather analytical data. This information helps us understand user behaviour and improve our offerings. You can manage your cookie preferences through your browser settings.

6. External Links

Our website may contain links to third-party sites. Joona is not responsible for the privacy practices or content of these external sites. Visiting these sites is at your own risk.

7. Your Rights

You have the right to:

Request access to your personal data
Ask for incorrect, incomplete, or irrelevant data to be corrected or removed
Withdraw consent to data processing (where applicable)

For any such requests, please contact us at bejoona9@gmail.com.

8. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website and will apply from the date of posting. Continued use of the website indicates your acceptance of the revised policy.